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Chat Support and Staff Directory Enhancements Update 23.4

We’re excited to share not one, but two significant updates that have been integrated into Track-It-All, aimed at enhancing user experience and boosting collaboration. Let’s delve into the details of these exciting new features:

1. Chat Support Component

We’re pleased to announce the addition of a robust chat support component to Track-It-All, inspired by the successful implementation on Jenna’s system. With this update, users can now enjoy seamless interaction with our support agents directly through the portal.

Located at the bottom right corner of the portal, a chat icon will appear whenever a support agent is online and available. Users simply need to click on the icon to initiate a chat session, making it effortless to seek assistance or ask questions.

This chat support component boasts a wide range of functionalities that aim to streamline the support process. It’s important to note that the chat interface will only be accessible when a support agent is actively logged into the support system, ensuring timely and efficient assistance.

2. Staff / User Directory Enhancement

In our commitment to foster better communication and connectivity within organizations, we’ve introduced a revamped Staff Directory feature. Now, when a user is added to the system and assigned to a specific company, they can easily access a comprehensive Staff Directory to view contact information of their peers with similar company affiliations.

The Staff Directory automatically groups individuals based on the first letter of their names, ensuring a structured and organized view. This grouping is dynamic and adjusts seamlessly as new users are added and assigned. Please note that Track-It-All administrators are exempt from this directory, making it a company-specific resource. To access this feature, simply navigate to System -> User Directory.

Ongoing Developments We’re dedicated to continuously improving Track-It-All’s functionality. Our development team is currently focusing on refining reporting features and optimizing import processes to further enhance the user experience.

Thank you for your ongoing support and feedback as we strive to make Track-It-All a more powerful and user-friendly tool. If you have any questions, suggestions, or feedback, please don’t hesitate to reach out.

Best regards, Werner and the Track-It-All Development Team

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